Privacy Policy

Last revised: 21/08/2024

This Privacy Policy outlines how Vijay ("we", "us", "our", or "the Site") gathers, utilises, and shares your personal information when you visit, use our services, make a purchase from www.vijaygib.com (the "Site"), or otherwise interact with us (collectively, the "Services"). Throughout this policy, "you" and "your" refer to the individuals using the Services, including customers, visitors to our website, and other individuals whose information we collect.

We advise you to read this Privacy Policy thoroughly. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as described in this policy. If you disagree with any part of this Privacy Policy, please refrain from using our Services.

Modifications to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on the Site with the "Last revised" date being updated, and other actions may be taken as required by law.

Personal Information We Collect and How We Use It

To deliver our Services, we collect personal information about you from various sources, as detailed below. The information we collect and how we use it may differ based on your interactions with us.

Aside from the specific purposes mentioned below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and safeguard the Services, our rights, and those of our users or others.

Types of Personal Information We Collect

The personal information we gather depends on how you interact with our Site and use our Services. By "personal information," we mean any data that identifies, relates to, describes, or can be linked to you. The following sections detail the categories and specific types of personal information we collect.

Information You Provide Directly to Us

When you use our Services, you may provide us with information such as:

  • Basic contact details, including your name, address, phone number, and email.
  • Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, and security questions.
  • Shopping information, such as the items you view, place in your cart, or add to your wishlist.
  • Customer support information, including details you include in communications with us, such as when sending messages through the Services.

Certain features of our Services may require you to provide specific information. If you choose not to provide this information, you may be unable to access or use some features.

Information Collected Through Cookies and Similar Technologies

We automatically gather certain information about your interaction with the Services ("Usage Data"). This data may be collected using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and your account, such as device information, browser details, network connection data, IP address, and other information regarding your interaction with the Services.

Information Obtained from Third Parties

We may also receive information about you from third-party sources, including vendors and service providers who may collect data on our behalf, such as:

  • Companies that support our Site and Services, including Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment and fulfil your orders.
  • Third parties who help us understand user behaviour on our Site, such as analytics partners and advertisers who use cookies and similar technologies.

Any information we acquire from third parties will be handled according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not liable for their privacy policies or practices. For further details, see the section below on Third-Party Websites and Links.

How We Share Your Personal Information

In certain situations, we may share your personal information with third parties for legitimate reasons, as outlined in this Privacy Policy. These situations may include:

  • Sharing with vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
  • Collaborating with business and marketing partners, including Shopify, to provide services and targeted advertising. Shopify may use your information for personalised advertising on third-party platforms.
  • Disclosing information at your direction, such as shipping products to you or using social media widgets or login integrations.
  • Sharing within our corporate group or with affiliates to operate a successful business.
  • In connection with a business transaction such as a merger or acquisition, or to comply with legal obligations, enforce terms of service, or protect our rights and those of others.

In the past 12 months, we have shared the following categories of personal information:

  • Identifiers such as basic contact details and certain order and account information.
  • Commercial information such as order details, shopping information, and customer support data.
  • Internet or other similar network activity, such as Usage Data.

Categories of Recipients:

  • Vendors and third parties who provide services on our behalf (e.g., Internet service providers, payment processors, fulfilment partners, customer support providers, and data analytics services).
  • Business and marketing partners.
  • Affiliates within our corporate group.

We do not use or disclose sensitive personal information to infer characteristics about you.

Cookies and Their Usage

We use Cookies on our Site to collect and process data related to your interactions with our Services. These Cookies help us to improve functionality, personalise content, run analytics, and provide tailored advertising. For more detailed information about our use of Cookies and the specific types used in relation to Shopify, please visit https://www.shopify.com/legal/cookies.

Most web browsers automatically accept Cookies, but you can usually modify your browser settings to decline Cookies if you prefer. However, blocking Cookies may affect your experience with the Services and may prevent certain features from working properly.

User-Generated Content

Our Services may allow you to post product reviews or other user-generated content. Please be aware that any content you submit in public areas of the Services may be visible to others and can be accessed by anyone.

We do not control who views or accesses this information and cannot guarantee that other users will respect your privacy or keep the information secure. We are not responsible for the privacy or security of any content you choose to make public or for how others use or misuse the information you disclose.

Third-Party Websites and Links

Our Site may include links to third-party websites or platforms. We do not control these websites and are not responsible for their privacy practices, content, or accuracy. We encourage you to review the privacy and security policies of any third-party websites you visit, as they may differ from ours. The inclusion of these links on our Site does not imply endorsement or affiliation unless specifically stated.

Children's Privacy

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under 16. If you believe that a child has provided us with personal information, please contact us so that we can take steps to delete such information.

As of the date of this Privacy Policy, we do not knowingly "sell" or "share" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Data Retention

We take security seriously and implement measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data. Any information you transmit to us is at your own risk.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the data and the reasons for its collection.

Your Rights and Choices

Your privacy rights may vary based on where you live, but may include:

  • Access: The right to request access to the personal information we hold about you.
  • Deletion: The right to request that we delete your personal information.
  • Correction: The right to request corrections to any inaccuracies in your personal information.
  • Portability: The right to request a copy of your personal information and to transfer it to a third party.
  • Opt-Out: The right to opt out of the "sale" or "sharing" of your personal information for purposes like targeted advertising.
  • Restriction: The right to request that we limit our use or disclosure of your sensitive personal information.
  • Withdrawal of Consent: The right to withdraw your consent for data processing where consent is required.
  • Appeal: The right to appeal a decision if we decline your request.
  • Manage Communications: The right to opt out of receiving promotional communications. Note that even if you opt out, we may still send you non-promotional messages related to your account or transactions.

You may exercise these rights by contacting us using the details provided below. We will not discriminate against you for exercising these rights. To verify your identity, we may ask for additional information, such as your email address or account details. You may also designate an authorised agent to act on your behalf, but we may require proof of authorisation and direct verification of your identity with us.

Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, please reach out to us using the contact information below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority, depending on your jurisdiction.

International Data Transfers

We may transfer, store, and process your personal information outside your country of residence, including in the United States. Such transfers are made in compliance with legal requirements, including the use of recognised transfer mechanisms like the European Commission's Standard Contractual Clauses for data transfers outside Europe.

SMS Marketing

We respect your privacy in relation to our SMS marketing services. Information you consent to share for SMS marketing purposes is used to send you text notifications, marketing offers, and transactional messages, such as order updates. We do not share opt-in data for SMS marketing with third parties, except for our messaging partners who enable and operate this service.

We also use cookies to monitor items placed in your shopping cart, including when you abandon your checkout. This information is used to trigger cart reminder messages via SMS.

Contact Information

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at +350 200 78530, by email at info@vijay.gi, or by mail at 127 Main Street, Gibraltar, GX11 1AA, Gibraltar.

We are the data controller of your personal information as defined under applicable data protection laws.